All active orders in Handyman that have been altered after the last export are sent to the back office system. Historical orders will not be exported.

When an order created in Handyman is sent to the back office system, the order number provided is the Handyman order number. The back office system must provide one of the following possibilities to the user:

1. Automatically create a new order. The user should be given the possibility to create a new customer or connect the order to an already existing customer. The new order number must be reported back to Handyman as soon as possible after the order has been updated in the back office system.

OR

2. Let the user connect the new order to an existing order in the back office system. The new order number must be reported back to Handyman as soon as possible after the order has been updated in the back office system.

When importing orders from Handyman you should also consider these issues:

• Update all the Handyman ID`s in your system when importing (HSOrderNumber, HSMaterialID etc).
• Import all orders into an order control in the ERP or have the control in Handyman before exporting to the ERP?
• New customers can have been created in Handyman. This will be sent with CustomerNo=0 in the eOrdr file. You should have a routine for this.
• New items can have been created in Handyman. How do you handle them? Do you have an item number for miscellaneous items in the ERP? 
• AgreedPrice can be 1 on an item. This means that the price on the item should overwrite the price that ERP wants to set on the item.